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FREQUENTLY ASKED QUESTIONS

What is the return policy?

We only accept returns for faulty or incorrect items. Notify us within 5 days of receiving your order to qualify for a return or exchange.

Important Details:

  • Items must be unused.
  • We cover return shipping for faulty/incorrect items.
  • Refunds or exchanges are processed within 7 business days of receiving the item.

Please note: No returns for change of mind!
When will I get my order?

Every order is carefully prepared and dispatched as promptly as possible. Once your order is on its way, you will receive a confirmation email containing your full tracking information.

Estimated Delivery Windows:

  • UK: 2–4 Business Days
  • Europe: 5–8 Business Days
  • USA & Canada: 10–14 Business Days
  • Australia: 10–20 Business Days

Please note: All delivery times are estimates and may be subject to delays during peak holiday seasons or customs processing in destination countries.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.